Members/FAQ

Welcome to the Club Member Information Page

This page attempts to answer the most frequently asked questions about the Moonstone Cellars wine clubs.


When do you ship? How many bottles do you ship?

We ship the first week of February, June, and November. The Moonrise, Moonstruck, Maroonstone, Moonlight,
and Twilight Clubs are all three bottle clubs. So, we ship three bottles, three times a year to those clubs.

The Sandcastle club receives six bottles also in February, June, and November.

Which Club is which?

Moonlight: All white wine club.

Moonstruck: Two red wines and one white club. (Most popular club)

Moonrise: Was for the first 100 club members only.

Maroonstone: All red wine club.

Twilight: Two white wines and one red club.

Sandcastle: Six bottles of wine.

I can’t remember which club I’m in!

You can call us at 805-927-9466 or contact us here. Or you can
login online to view all your account information.

Online Account Self-Service

This section is a resource to help you understand and manage your
Moonstone Cellars Wine club accounts online. Here you can:

– Get your password

– Change your password

– Change your billing address

– Change your shipping address

– Change your credit card number

– See shipping dates

– Change clubs

– Learn how to see your specific discount in the shopping cart

You can quickly login by clicking on the “My Account” link at the top of most web pages.

Get your password

You must have a username and password to modify your account (change billing or shipping address, credit card number, phone number, name, etc.). A username and password should have been emailed to you within a few days after you joined the club.
If you did not receive your account info call 805-927-9466 or request one here. If you know your username
(the email address you provided during club sign-up), you can retrieve your password here.

Change your password

You must know your existing password before you can create a new one. You can change it here by clicking here then click on the “General” tab. On the General page you can change your user name and password at the bottom. You must click
on the “Save” link at the top of the page before logging out.

Change your billing address

In order to process your club transaction, your billing address must be current. If know your user name and password
login here then click on the “Billing” tab. On the Billing page you can change your billing address. You must
click on the “Save” link at the top of the page before logging out.

Change your shipping address

In order to process your club transaction, your billing address must be current. If know your user name and password
login here then click on the “Address” tab. On the Address page you can change your billing address. You must
click on the “Save” link at the top of the page before logging out.

Change your credit card number

In order to process your club transaction, your billing address must be current. If know your user name and password login here then click on the “Billing” tab. On the Billing page you can change your credit card number and expiration date. For your protection, only the last four digits are displayed. If you need to change your account number change the entire number, not just the last four digits if those are the only ones that changed. You must click on the “Save” link at the top of the page before logging out.

Changing Clubs and Cancelling Memberships

If you know your user name and password login here then click on the “Membership” tab. On the Membership page you can see your club type.   Members are unable to change their club type or cancel their membership online.  Please call us at 805.927.9466 or email us at info@moonstonecellars.com to change club types or cancel your membership.

How to see your discount in the online shopping cart

To see your discount, you must first choose your wines on the “Wines” page or the “Buy Wine” page then click “Checkout.”
In the “Order Checkout” page, check the box in the “Customer Login” section. In the “Wine Club Member” Section,
enter your username and password.